Returns & Exchanges

Due to the perishable nature of our artisanal cupcakes, we do not accept returns; however, we are committed to ensuring your satisfaction and will offer replacements or store credit for any quality issues reported within 24 hours.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the cupcakes and the packaging to help us identify if the issue occurred during baking or transit.

• 2.
  Contact Customer Care

  Email our support team at hello@cravecupcakes.com with your order number and the photos within 24 hours of receiving your delivery.

• 3.
  Internal Quality Review

  Our pastry chef and logistics team will review your claim immediately to determine the cause and approve a resolution.

• 4.
  Resolution Fulfillment

  Once approved, we will either dispatch a fresh replacement batch to your address or issue a digital store credit for the full value of the affected items.